Digital Agent
💬

The Assistant

Guest Communication & Proactive Outreach

Powered by Guest360 behavioral signals. Catches unhappy guests before they leave or post negative reviews. Sends proactive SMS check-ins post-payment and routes issues to your manager for immediate resolution.

Begin 14-Day Working Interview

What The Assistant Does

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Proactive Check-Ins

Sends automated SMS to guests 10 minutes after payment: "How was your experience?"

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Unhappy Guest Detection

Identifies negative sentiment in responses and routes to manager before they leave a bad review.

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Re-Engagement Campaigns

Detects guests who haven't visited in 21+ days and sends personalized "We miss you" messages.

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Automated Responses

Handles common questions (hours, reservations, menu items) via SMS/email 24/7.

Calculate Your Savings

Compare the cost of hiring a guest experience coordinator vs. The Assistant digital agent

ROI Calculator: The Assistant

Compare traditional labor costs vs. digital agent

1 hr
6 hrs/day
12 hrs
$15
$20/hr
$100
Traditional Human Labor
$0
per month (22 working days)
6 hrs/day × $20/hr
= $120.00/day
× 22 days = $0/month
The Assistant (Digital Labor)
$500
per month (24/7 operation)
✓ Always available
✓ No sick days
✓ Instant response time
Your Monthly Savings
$0
0% Cost Reduction
$0
Annual Savings
24/7
Availability
<15min
Response Time

Cost savings based on: Traditional labor requires management, benefits, training, and supervision.The Assistant operates autonomously 24/7 with no overhead costs.

Real-World Scenarios

Post-Payment Check-In

Problem:

Guest leaves after paying but had a mediocre experience. They never complain—just never return.

Solution:

The Assistant sends SMS 10 minutes after payment: "How was your meal tonight?" Guest responds: "Food was great but service was slow." Manager calls immediately, offers 20% off next visit. Guest returns the following week.

Lapsed Guest Re-Engagement

Problem:

You have 500 guests who haven't visited in 30+ days.

Solution:

The Assistant identifies them via Guest360, segments by concept affinity, and sends personalized SMS: "We missed you at Bella Trattoria! Your favorite Carbonara is back on the menu." Reactivates 15% of lapsed guests.

Review Diversion

Problem:

Unhappy guests leave negative Google reviews before you even know there was an issue.

Solution:

The Assistant catches negative sentiment in post-meal SMS responses, routes to manager for immediate phone call and recovery offer—preventing 60% of potential negative reviews.

Ready for Proactive Guest Communication?

Start your 14-day working interview. No credit card required.

Begin 14-Day Working Interview